5 minutes
Recovering data of removed members
When an organization removes or deletes a user, screenshots, and activity data become hidden and eventually permanently deleted based on our data retention policy.
Only user-related data (activity/screenshots) becomes hidden and then eventually deleted. This will not affect past payments and reports related to the user.
Screenshots can be downloaded or exported prior to removing a member as a way to store them locally and ensure they are not lost. Alternatively, you may display this hidden data by adding the user back to the organization. To accomplish this, the organization will have to send a new invite email to the user. The data is accessible once the user activates their account by clicking on the Hubstaff link.
The User has to activate their account on the same email address as the previously deleted one.
We retain data on our servers by our Data Retention Policy. The data is permanently deleted after the retention period ends and cannot be recovered.
Add a user back to the Organization
Step 1
Go to the sidebar and click People > Members
Click the Add Member button on the upper right-hand corner of the page.
Step 2
The Invite member dialog box will appear.
Enter the user’s EMAIL, ROLE within the organization, and the PROJECTS they’re assigned to, and then click Send.
Once the member accepts the invitation and registers, the system adds them back to the organization. They can then see their activity and screenshot data.
Optional
If you want to validate the email address of the removed user, you can use the FILTER option on the Members page and turn on the removed members.
