When using our automatic payroll system, there are a few cases where a partial payment can happen:

1. Wise payments that contain payments larger than $10,000.00 will be partially paid. For example, if you have an unpaid amount of $9,000.00 for day 1 and $1,000.00 for day 2, that payment will be partially paid because it reached the payment limit of $10,000.00 per transaction. The team member will get paid $9,000.00 first, and the remaining $1,000.00 will be paid on the next payment attempt, which should be within 24 hours (3 hours for Wise) after the first attempt.
2. The payment partner has insufficient funds on the currency balance to pay the entire amount set on the pay period.
3. Some users’ payment accounts are disabled, which means no money will be sent to them, making the payment partially paid. Since the full amount of the payment was not paid.

You should see what payments were partially paid by clicking on Financials > Past Payments on the left hand menu.

Payment status will show as Partial paid.

Click the Actions button and select View, you should see a detailed report for the partially paid payment and also when the remaining amount will get paid.

For frequently asked questions regarding our payroll feature, please refer here.