If you’re having issues with your integration in Hubstaff—like missing tasks, outdated project lists, or task updates not syncing—reauthenticating may help. This is especially useful if:

• You’ve changed your integration login credentials
• The token has expired
• Projects or tasks aren’t syncing correctly
• New projects or tasks aren’t showing up

Before reauthenticating, we recommend doing a manual sync first, as it often resolves minor issues. If that doesn’t work, follow the steps below to re-authenticate.

To re-authenticate an integration, navigate to Settings > Integrations on the sidebar.

On the far right side of the integration, click the Actions button along with the Re-authenticate button.

You can also click on the integration name navigate to the integration’s Settings page, and then click the Re-authenticate option as shown below

Once you click Re-authenticate you will be presented with a pop-up asking for you to authorize the integration. Please note once you have selected Continue you will be taken out of Hubstaff to the integrations website.

You will be prompted to log into the integration’s website. Once you have logged in successfully you will be taken back to the Hubstaff Integration screen. Then you will receive a popup confirming that your integration has successfully re-authenticated: