Reauthenticating your payment account may be necessary if it has become disconnected, or you are facing an error.

If you need to update or re-authenticate the credentials for the payment accounts that you use to pay your team, or the payment account you use to get paid in Hubstaff, please follow these steps:

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Re-authenticate payer payment accounts

The “Payer” is the organization. In order to pay team members for the work they do, they connect an account on one of our payment gateway offerings (Wise, PayPal, Payoneer, etc) to the Hubstaff organization account. The following steps show how to reauthenticate those payment gateway connections.

Click on Financials on the sidebar then click on Manage payroll.

Choose the correct organization on the top right corner then click on Manage integrations.

Click on the Actions dropdown. Click on Reauthenticate, then all you need to do is to provide authorization to Hubstaff by connecting to your payment merchant.

Re-authenticating payee payment accounts

The “Payee” is the team member. In order to get paid for the work they do, they connect an account on one of our payment gateway offerings (Wise, PayPal, Payoneer, etc) to their Hubstaff account. The following steps show how to reauthenticate those payment gateway connections.

In order to update the credentials for the payment account that you use to receive payments in Hubstaff, just click your profile picture (upper right corner) and then click Payment accounts.

On the Member settings page, click the Reauthenticate button and update your payment account credentials accordingly.

If you need to add a new payment account to pay your team via our payroll system, please click here to learn more >>>

To compare different payment methods, click here.